Returns and Refunds
Returns and Refunds
Last updated: February 2026
Returns & Exchange
Product(s) can be exchanged from any of our channels within 7 days from the date of delivery.
Please note that the product must meet the following conditions for exchange:
- The product must be unused and unworn
- All tags must be intact
- Packaging must be in its original condition
- Original invoice must be presented
Items bought on sale cannot be exchanged.
Due to the differences in colour monitors/screens and lighting used during photoshoots, the exact colour or texture of the final item may slightly vary from what is seen on screen. Products cannot be exchanged for this reason.
We will only exchange or refund any product(s) if it is defective or the wrong product(s) has been delivered.
To initiate a return or exchange, contact our customer service team by emailing us images of the defective/wrong product at Info@mmosm.com or messaging us on WhatsApp within 3 days of delivery.
After our team reviews the product, an online voucher of the same price value will be offered.
Refunds
We have a No Refund Policy.
However, refunds may be allowed in exceptional cases wherein the product is out of stock or cannot be replaced.
Refunds will be issued to the same payment method that was used for the original purchase.
You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable.
Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your statement.
Order Cancellation
You may cancel your order any time before the order is processed.
Once the order is shipped, you will receive a shipping confirmation via email that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
Mmosm may cancel orders for any reason. Common reasons may include:
- The item is out of stock
- Pricing errors
- Payment is declined by the issuing financial institution
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 3 days of delivery with:
- Your order number
- Clear photographs of the defect or damage
- A brief description of the issue
Our team will review your claim and respond within 24-48 hours with a resolution, which may include a replacement, exchange, or store credit.
Need Help?
If you have any questions about our Returns & Refund Policy, please get in touch:
- Email: Info@mmosm.com
- WhatsApp: +92 325 4587080
- Live Chat: Available on our website during business hours
